Where do you ship?
We are happy to announce that we now ship worldwide*! Rates are available at checkout.*Duties for international orders: We are not in control of any country specific tariffs or duties placed on your order by your respective government. Taxes and duties will likely be charged on the items you order. If taxes and duties are placed on your order by officials, the fees will be your responsibility. If you used a promotional code on your order, you will be charged taxes and duties based on the original price. We are legally obligated by border agencies to show the original price of any item(s) purchased.
When will my order be delivered?
For US orders, please allow 2 business days to process your order, and an additional 5-7 for your order to be delivered. For all other countries, please allow 14 additional days due to customs.
I purchased the wrong shade? Can I make an exchange?
Absolutely! Exchanges can be made within 14 days of purchase. Please note that if prior to ordering your product, you are unsure of which shade you are, reach out to us at firstname.lastname@example.org. We are more than happy to help with any and all shade matching- we can even send you samples.
Do you accept returns?
Sweat will gladly accept returns of unopened products within 30 days of purchase, unless the item is marked as final sale. However, once a product has been opened or used, it cannot be returned. All apparel, hats and scrunchies are final sale. Additionally, Sweat Cosmetics will only accept returns or exchanges from orders placed on sweatcosmetics.com. For items bought at 3rd Party vendors, please return to place of purchase.
How do I start a return or exchange?
Please contact the Sweat Team by phone or email (see contact page). Once your return is authorized, a pre-paid return label will be emailed to you. Please securely package your exchange or return, and drop it off at your nearest USPS location. Any returns sent to us without authorization will not be accepted. *Return shipping labels will only be provided to customers with addresses in the US.
How long will it take for my refund to be processed?
Your return will be processed promptly upon its arrival. Processing time for a return is usually 15 business days from the time the return is received. An email will be sent to confirm receipt and processing of your refund.
Return details for International and APO addresses:
We do not cover return shipping for International purchases or APO addresses.Please send your return* to: Sweat Cosmetics, Inc. PO Box 93509 Southlake, TX 76092. Please include your invoice and eligible items in the return package. Once the return is received, please allow 3-7 business days for our team to process. Please keep tracking info for your records.*Any returns sent to us without authorization will not be accepted.